These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between Anshel (the "Seller") and any individual or entity (the "Customer") making a purchase on the website https://www.anshel.fr/. They define the rights and obligations of both parties in the context of online product sales offered by Anshel.

2. Acceptance of the Terms

By placing an order on Anshel's website, the Customer agrees without reservation to these T&Cs. Anshel reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect at the date of the order's confirmation.

3. Products

The products offered for sale are described and presented as accurately as possible. However, slight variations may exist due to technical limitations of digital displays (e.g., color or texture differences). Anshel cannot be held liable for minor discrepancies between the product and its online description.

4. Orders

  • 4.1 Order Process: Customers select their desired products and add them to their cart. Orders are confirmed upon payment validation.

  • 4.2 Availability: Products are offered within the limits of available stock. In case of unavailability after an order is placed, Anshel will inform the Customer and offer a refund or alternative solution.

  • 4.3 Accurate Information: The Customer is responsible for providing accurate and complete information when placing an order (e.g., address, contact information).

5. Prices and Payment

If under VAT exemption:

The prices displayed on Anshel’s website are in euros (€) and exempt from VAT in accordance with Article 293 B of the French General Tax Code.

If subject to VAT:

The prices displayed on Anshel’s website are in euros (€) and include VAT at the applicable rate. The VAT amount is specified on the invoice provided to the Customer.

  • 5.1 Prices: Prices include all applicable taxes (if subject to VAT) but exclude shipping costs, which are added during order confirmation.

  • 5.2 Payment: Payments must be made online using the methods provided (credit card, PayPal, etc.). All transactions are secure.

  • 5.3 Non-Payment or Issues: Anshel reserves the right to suspend or cancel an order in the event of non-payment or payment issues.

6. Delivery

  • 6.1 Delivery Areas: Anshel delivers to [specify regions/countries].

  • 6.2 Delivery Times: Delivery times are provided during the order process and depend on the chosen delivery method.

  • 6.3 Delivery Fees: Fees are calculated based on weight, destination, and the selected carrier.

  • 6.4 Delivery Issues: In case of delays, loss, or damage during transport, Anshel will assist the Customer in contacting the carrier to resolve the issue.

7. Right of Withdrawal

In compliance with applicable laws, the Customer has 14 days from the date of delivery to exercise their right of withdrawal without providing a reason.

  • 7.1 Returns: Products must be returned unused, in their original condition, and in their original packaging. Return shipping costs are borne by the Customer.

  • 7.2 Refunds: Refunds will be processed within 14 days of receiving and verifying the returned items.

8. Warranty

  • 8.1 Legal Warranty: Products are covered by the legal warranty of conformity and the warranty against hidden defects, as stipulated in Articles L217-4 and following of the French Consumer Code.

  • 8.2 Exclusions: The warranty does not cover damages resulting from improper use, negligence, or normal wear and tear.

9. Liability

Anshel cannot be held liable for indirect damages, loss of data, or financial loss resulting from the use of products or the website. In case of disputes, Anshel's liability is limited to the order amount.

10. Intellectual Property

All website elements (text, images, graphics, logos, etc.) are protected by intellectual property laws. Any reproduction or unauthorized use is strictly prohibited.

11. Personal Data

Anshel is committed to protecting the personal data of its Customers in compliance with the General Data Protection Regulation (GDPR). Collected data is used solely for order processing and customer relationship management.

12. Governing Law and Dispute Resolution

These T&Cs are governed by French law. In the event of a dispute, the Customer and Anshel will seek an amicable solution. If no agreement is reached, disputes will be submitted to the competent French courts.

Contact:
For any questions or complaints, please contact our customer service at: 06.95 31 24 80.

Thank you for choosing Anshel!